Legal documents,
in full and in one place.
Every document that governs a Nuvro24 account belongs on this page — the whole text of it, not a summary standing in for it. They are readable here before you apply, so nobody has to open an account first and read afterwards.
How to read themEvery document below opens on this site and is shown in full, page by page. There is nothing to install and nothing to download — if you want a copy of one, write to us and we will send it.
What each document covers
A plain sentence on each one, so you can tell which document answers the question you actually have, and the document itself behind every name.
Terms and Conditions
The contract between you and us: how the account works, what each side is responsible for, and what happens when a position, a payment or the account itself has to be closed.
Risk disclosure
What can go wrong when you trade — how losses accumulate, what margin does to a position moving against you, and why a market can gap straight past the level you were counting on.
Privacy policy
The personal data the application asks for, why each part of it is needed, how long it is kept, and what you can ask us to correct, send you or delete.
Cookie policy
Which cookies this site and the account area set, what each of them is there to do, and how to control them from your browser.
Complaints procedure
How to raise a complaint, what we will ask you for, how it is handled once it reaches us, and where you can take the matter if our answer does not settle it.
Order execution policy
What happens to an order after you confirm the ticket: how it is handled, what is weighed up while it is being executed, and how execution gets reviewed afterwards.
Conflicts of interest policy
Where our interests could pull against yours, how those situations are spotted and managed, and what we tell you when a conflict cannot be removed entirely.
Know your client and AML policy
The identity and address checks every applicant goes through, why they are required, what happens if a document cannot be verified, and how long the records are kept.
Which ones matter most, and when
Nobody reads a stack of policies end to end in one sitting. Two of these decide almost everything about how an account behaves, so start there and come back to the rest.
Start with the risk disclosure
It is the quickest honest account of what a losing position does to a balance. Read it before you move any money, rather than after.
The terms of business are the agreement
Every other page on this site describes the service. That document is the thing you actually agree to, and it is the one that settles a disagreement.
Ask before you sign, not after
If a passage is unclear, tell us the document and the part you are unsure about. We would rather explain it in plain words than have you agree to something you have not followed.
If a passage is unclear
These are written to be read by the people they bind, not only by lawyers. If a passage still does not read clearly, ask us about it rather than guess. Write tosupport@nuvro24.com, name the document, and we will answer in plain terms.